Florida Ethics Institute (FEI) Refund Policy
At FEI customer satisfaction is our highest priority as we offer refunds to eligible customers. To be eligible for a refund, customers must meet the following criteria:
Customers have thirty (30) days to request a refund in writing from the date of registration. Information provided upon confirmation of registration, including the registration code, must be provided within the written refund request. If the registrant starts an online course and is unable to complete it, FEI retains the right to refuse a refund.
In-Person Trainings, Seminars, and Events:
Refund requests must be made in writing five (5) days prior to the date of the in-person training, seminar, or other event.
Refund requests must be made in writing five (5) days prior to the webinar date. Attendance of any portion of a live webinar forfeits your right to a refund.
FEI Publications and Merchandise:
The purchaser has thirty (30) days to return an FEI publication or merchandise from the date it was received. To be eligible for a return, the item must be unused and in the same condition that the purchaser received it. The item must be in the original packaging. To be eligible for refund, the receipt of proof of purchase must be provided. The requestor is responsible for paying for the shipping costs of any returned items. Shipping costs are non-refundable.
Once FEI has received the returned item FEI will inspect it and notify the requestor that FEI has received the returned item. FEI will notify the requestor on the status of the refund after inspection of the item has occurred.
Exceptions to this policy can be made in emergency situations. These exceptions will be reviewed on a case-by-case basis.
If your refund is approved, FEI will initiate a refund to your credit card or original method of payment. Processing time may vary based on your card issuer’s policies. Refunds will be made minus a 20% administrative fee unless otherwise noted.
If you have any questions regarding this policy, please contact firstname.lastname@example.org.